streamwidgets.app

HELP & SUPPORT

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01
Getting startedCreate your first widget

Open the Widget Library, choose a widget and select Add widget. You can then customise it in Studio before copying its browser-source URL.

02
OBSAdd a widget to OBS

In OBS Sources, select + and choose Browser. Paste the private URL from Streamwidgets. Start with 800 × 220 for standard widgets, or use the dimensions shown for a custom widget.

03
OBSKeep the background transparent

Streamwidgets overlays are transparent by default. Remove any custom CSS background from the page body and avoid adding an OBS custom CSS background colour.

04
TwitchEnable every Twitch event

Open Account settings and reconnect Twitch if subscriptions, Bits, chat or Channel Points show as missing. Reconnecting updates permissions without deleting widgets.

05
TwitchTest a stream alert

Open the alert in Studio and use the test buttons for follows, subscriptions, gifts, bits or raids. Keep the overlay preview or OBS source open to see the result.

06
TwitchUse Chat Highlight

Create a Chat Highlight widget, reconnect Twitch once if prompted, then choose a recent message in Studio. Select Clear overlay when you want to hide it. Streamwidgets never sends or moderates chat messages.

07
YouTubeConnect a YouTube channel

Open Account settings and select Connect YouTube. Choose the Google account that owns your channel. Streamwidgets requests read-only access and cannot upload, edit or delete videos.

08
YouTubeUse YouTube chat in OBS

Create a compatible Live Chat Box, select YouTube as its platform and paste the private browser-source URL into OBS. Streamwidgets detects an active broadcast and receives its live chat automatically.

09
YouTubeTest community alerts

Create a YouTube Community Alert and use its Studio test controls to preview Super Chats, Super Stickers, memberships, milestones and gifted memberships without a real payment.

10
WidgetsA browser-source URL was exposed

Open My Overlays, choose the widget menu and select Generate new URL. The old URL stops working immediately, so remember to replace it in OBS.

11
WidgetsA widget is paused

My Overlays explains the cause. Platform widgets may need a connection or updated permissions. Advanced widgets pause when Pro access ends.

12
Custom widgetsCustom code security limits

Custom HTML, CSS and JavaScript runs inside an isolated sandbox. HTTPS images and media work, while account access, forms, popups and direct API requests are blocked.

13
BillingManage or cancel Pro

Open Plans & billing and select Manage billing. Stripe handles card changes, invoices and cancellation. Pro remains active until the end of a paid billing period.

14
BillingRedeem complimentary access

Open Plans & billing, enter the voucher code under Complimentary access and select Redeem. Vouchers can grant one month, one year or lifetime Pro.

15
AccountRecover account access

Use Forgot password on the login page. Twitch-only accounts can also add a recovery password from Account settings before disconnecting Twitch.

16
TroubleshootingRefresh an OBS browser source

Open the Browser source properties and select Refresh cache of current page. Confirm the URL still matches My Overlays and that the source is visible in the current scene.

CONTACT SUPPORT

Still stuck? Send the details.

Support requests stay inside your Streamwidgets account and are visible only to you and administrators.Sign in to contact support